We offer a number of customer–focused communication skills courses in writing, presenting, management, and interpersonal skills. For more information about each skill area, go to the links in the left-hand column.  For details about a specific course, call us.

Writing Skills

•     Analytic Writing for Intelligence Producers
•     Advanced Writing Workshop:  Structure, Logic, and Style
•     Communicating in the Electronic Age (email and vmail)
•    Effective Workplace Writing for Administrative Staff
•     Manager's Writing Coaching Seminar
•     Plain Language in Writing Government Documents
•     Supervising the Writing of Others
•     Writing Scientific and Technical Documents for Lay Readers

Presenting Skills

•     Executive Briefings
•     Executive Briefings Coaching Seminar
•      Impact Presentations
•     Speaking at Work
•     Visuals Coaching Seminar

Leadership Skills

•     Leading the Generation Mix
•     Quality Meeting Management   
•     Scientific/Technical Expert to Manager as Leader
•     Supervising the Writing of Others

Interpersonal Skills

•     Listening Power
•     Mastering and Managing Change   
•     Quality Customer Service
•     Strategic Communication
•     Understanding the Multi-Generational Workplace
•     What's Your Style?

For details about a specific course, call us.